Shipping & Returns Policy

Shipping Policy

Thank you for visiting and shopping at NibbleyPets™. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time Shipment Cost
USPS Standard 3-5 Business Days $4.95
USPS Two Days 2 Business Days $7.95
USPS Overnight 1-2 Business Days $12.95

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

NibbleyPets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

NibbleyPets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Do you accept returns? 

We allow returns on an order as long as a return request is communicated within 7 days of receiving the order. Returns must be in the state you received them, and in the original packaging, We can only accept returns on items that are still in new condition (must not have any dog fur, dirt, stains, or odors present). 

You will be required to ship the item back to us; please note that unless the item is defective, we do not send out pre-paid return labels. We will refund 100% of what you paid for the product. 

If your item arrives damaged or defective, please contact our support team at hello@nibbleypets.com and be sure to include a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back. 

How do I return an item?

1.) Email customer care at hello@nibbleypets.com and include the following information:

–In the subject line, please write "Return Request."

–In the body of the email, please be sure to include your order# (emailed to you when you made the purchase), first and last name, and the details of your return.

–Please be sure to include a photo of the product in it's original packaging. If the product is sent back to us without the original packaging, we will not be able to accept it back.

–For defective items, be sure to include a photo for quality assurance purposes.

2.) We will verify that your return request was communicated within 30 days of receiving the order and email you back with further information on your return, including where to ship your item(s).

3.) Repackage your product in the original packaging. Ship your return to the address provided by our support team.

4.) Please allow up to 3-6 business days for the refund to be processed from the time we received your return. You will receive a full refund to the original payment method used.

If you have any questions regarding our Returns Policy, please contact us at hello@nibbleypets.com.

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