Yes! The founders at NibbleyPets are big lovers of animals, they are constantly working closely with Houston Pets Alive to assist wherever they can. Whether it be through fostering strays, donating supplies or helping with fundraising.
At NibbleyPets, we put one thing at the forefront of our business.
The love pet owners have for their fur babies.
It's this and the relationships that we develop with like minded individuals all around the world that propels us forward
All orders received before 2pm CST are dispatched that same day so your pup can eat more comfortably quick smart!
NibbleyPets quality is assured so you can purchase with confidence back by our one-year manufacturers warranty.
If after 60 days anything is wrong, we will make it right no questions asked.
Do you partner with any charity organizations?
Yes! The founders at NibbleyPets are big lovers of animals, they are constantly working closely with Houston Pets Alive to assist wherever they can. Whether it be through fostering strays, donating supplies or helping with fundraising.
What type of guarantee does the NibbleyPets products have?
Your purchases from NibbleyPets is backed by our 365 day manufacturer's guarantee! This means that if ANYTHING goes wrong with your feeder within 365 days, we will replace this for you immediately no questions asked.
Please note: change of mind is not included under this warranty for hygeine purposes!
Who can I contact to talk about my order?
You can contact our customer service team at anytime by emailing hello@nibbleypets.com - our lovely team operates Mon-Fri from 9am to 5pm AEST.
We generally aim to reply back to all customer queries within 24 hours, except on weekends because well...we're spending time with our own fluff balls!
What about shipping and delivery
We ship from right here in the United States of America!
Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
On average, we expect customers to receive their orders within 3 business days!