We allow returns on an order as long as a return request is communicated within 7 days of receiving the order. Returns must be in the state you received them, and in the original packaging, We can only accept returns on items that are still in new condition (must not have any dog fur, dirt, stains, or odors present).
You will be required to ship the item back to us; please note that unless the item is defective, we do not send out pre-paid return labels. We will refund 100% of what you paid for the product.
If your item arrives damaged or defective, please contact our support team at hello@nibbleypets.com and be sure to include a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back.
We don't accept replacements or refunds based on size issues. Please check the size chart before buying.
1.) Email customer care at hello@nibbleypets.com and include the following information:
–In the subject line, please write "Return Request."
–In the body of the email, please be sure to include your order# (emailed to you when you made the purchase), first and last name, and the details of your return.
–Please be sure to include a photo of the product in it's original packaging. If the product is sent back to us without the original packaging, we will not be able to accept it back.
–For defective items, be sure to include a photo for quality assurance purposes.
2.) We will verify that your return request was communicated within 30 days of receiving the order and email you back with further information on your return, including where to ship your item(s).
3.) Repackage your product in the original packaging. Ship your return to the address provided by our support team.
4.) Please allow up to 3-6 business days for the refund to be processed from the time we received your return. You will receive a full refund to the original payment method used.
If you have any questions regarding our Returns Policy, please contact us at hello@nibbleypets.com.
Once your return is received, inspected, and approved (the item must meet our return requirements), then your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take 5-7 business days for your bank to process the refund to your account.
Have peace of mind as your product will be backed by our 60 day manufacturer's guarantee. If you find any manufacturing defects at all within 60 days of purchasing, we will replace the item for you at no extra cost to you. Simple and No Questions Asked.
